What does the Uppababy warranty cover?

What does the Uppababy warranty cover?

Strolleria is an authorized U.S. retailer of UPPAbaby products, so your purchase of UPPAbaby gear is covered by the full manufacturer's warranty!

All UPPAbaby strollers, as well as select accessories like the Bassinet, RumbleSeat, From Birth Kit, and PiggyBack boards, include 2 years of warranty coverage automatically but you can receive an additional year of coverage, for a total of 3 years, if you register your product with UPPAbaby online within 3 months of purchase.

Similarly, car seats like the Mesa infant car seat or ALTA booster seat have one year of warranty coverage, but if you register your UPPAbaby car seat with the manufacturer within 3 months of purchase you'll receive a limited Lifetime Warranty that is valid until the product's expiration date.

What is covered under the warranty?

UPPAbaby warranties your UPPAbaby product to be free from manufacturing defects during the warranty period when the product is being used as directed. Only the original purchaser is covered under the manufacturer's warranty and UPPAbaby will request your proof of purchase from an authorized retailer, such as the order confirmation email you'll received with a purchase at Strolleria.

One note for shoppers from outside of the U.S. or who may be planning an out of country move, the warranty is valid only in the original country of purchase, and UPPAbaby will not ship replacement or repair parts outside the country of purchase. Depending on the situation, UPPAbaby may provide replacement parts or conduct repairs as needed and some parts may be replaced with newer model parts as the item is improved over time.

What is not covered under the warranty?

UPPAbaby's warranty does not cover:

  • Defects caused by misuse or poor maintenance; please refer to the product manual for guidance on item use and maintenance
  • Damage caused by improper installation of UPPAbaby parts and/or accessories; please refer to product instruction booklet for guidance on item assembly and use
  • Damage caused by corrosion mold or rust
  • Damage resulting from normal wear and tear
  • Damage or degradation caused by the sun, sweat, detergents, damp storage conditions or frequent washings
  • Repairs or modifications carried out by a third party
  • Product purchased from an unauthorized retailer; authorized retailers are listed here
  • Second owners and users other than the registrant
  • Damage resulting from airline shipping and handling
  • Products Involved in an accident

UPPAbaby reserves the right to determine if warranty terms and conditions have been met. If you need assistance with a warranty claim on an UPPAbaby product purchased at Strolleria, please contact us at customercare@strolleria.com with a photo or video of the issue along with your order number and we can connect you with UPPAbaby directly using your order information! Otherwise, for warranty service in the U.S. please contact UPPAbaby customer service (844) 823-3132 or visit uppababy.com/contact.

To help keep your stroller or car seat looking and functioning nicely as long as it is designed to, UPPAbaby's DIY Tune Up Gear Up website is a great resource that covers everything from product maintenance to removing and re-attaching fabrics.

What does UPPAbaby's TravelSafe Program Cover?

What does the Uppababy warranty cover?

You'll have peace of mind when traveling with your UPPAbaby gear thanks to the TravelSafe program! Simply purchase the corresponding TravelSafe travel bag for your UPPAbaby stroller, rumbleseat, bassinet, or car seat, and make sure both products are registered with the manufacturer prior to when you'll be traveling, and if any damage occurs to the gear during air travel UPPAbaby will fully cover damage through the terms of your original product warranty!

While this originally only included your original gear warranty period, in 2021 UPPAbaby updated the TravelSafe program to include additional coverage length - for strollers, rumbleseat and bassinet, the program is valid up to 4 years from your gear purchase (meaning the original warranty plus two years for travel coverage), and for car seats, program is valid under the original warranty (limited lifetime). 

Shop the UPPAbaby collection at Strolleria!

 

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