Return Policy
We want you to be happy with your order from Strolleria!
We accept returns of new, unused items that are returned to us within 60 days of receipt.
Because safety is a top priority for us and all new parents, Strolleria only accepts returns of items that have never been used. Items must be returned in the same condition in which you received them, including the attached product tags and original packaging. Please do not write on or alter the box. We hope to sell the product to someone who was as excited as you were to receive it!
How to Make a Return
To request a return authorization and shipping label, please contact us with your order number and the reason for your return.
Return Shipping Fees
Strolleria covers the cost of outbound shipping to you on all items over $49. Customers are responsible for return shipping costs except in cases of shipping errors or damaged products.
Strolleria offers discounted return shipping labels at the following flat rates:
- Strollers: $50
- Car seats: $30
- All other gear (i.e. high chair, playard, car seat base): $20
- Car seat adapters and small accessories (i.e. cup holder, snack tray): $12
Return shipping fees will be deducted from your refund once the package is received at our warehouse.
Return Exclusions
Strolleria reserves the right to reject return requests or returns of items that are in used condition or missing parts, including the original packaging.
If your item is not returned in the same condition and packaging in which you received it, please note that a restocking fee of 30% of the item value will be deducted from your refund, and may be subject to a store credit refund.
These special-order products are final sale and cannot be returned or exchanged:
- Aristot products
- Monte Design products
- Silver Cross Heritage collection (Balmoral and Kensington)
Defective Products
All products sold by Strolleria are protected under a manufacturer's warranty. If you would like to return an item because of a defect, the manufacturer can help you with a repair or replacement.
Retailers do not process warranty claims, but we are always happy to connect you with the manufacturer and help you resolve the problem. Please see our warranty claims page for more information.
Damaged Products
If you would like to return a product because it was damaged upon receipt, we can help you with a replacement. Please see this page: What happens if my package is lost or damaged?
Order Changes and Cancellations
If you need to change or cancel an existing order, please see this page: How can I change or cancel my order?
Undeliverable or Refused Shipments
The shipping company will make three attempts to deliver your package. If a package is undeliverable, refused, or canceled while it is in transit to you, Strolleria will deduct 12% from your refund to cover the shipping and refusal fees we have incurred.
Gift Returns
If you would like to return an item you received as a gift, we can provide a refund to either a Strolleria e-gift card or to the original form of payment.
Refunds
Once we receive your returned product, we will inspect it to ensure it has not been used and that the packaging is in the same condition in which you received it.
When your return is approved, a refund can be processed to the original form of payment or to a Strolleria gift card.
You will receive a confirmation e-mail when Strolleria issues your refund. Please note that it can take several business days for your credit card company to process the funds to your account.
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