Return Policy

 

Your Satisfaction is Our Priority

We want you to love your purchase! If your order doesn’t quite meet expectations, you may return or exchange it within 30 days of your purchase date.

What Can Be Returned

Returns are accepted for items that are completely unopened. This means the product must be in its original, factory-sealed box, with all packaging materials, manuals, and registration cards untouched and included.

Opened items are subject to inspection and may incur a restocking fee. We also reserve the right to decline open-box returns.

For health and safety reasons, we cannot accept returns on the following once they’ve been opened:

  • Breast pumps and accessories

  • Bottles, nipples, pacifiers, and feeding parts

  • Breast care items, scales, and nursing stools

  • Potty seats, bassinets, car seats, and strollers

Replacement orders are considered final sale and are not returnable.

*Not sure whether an item qualifies for return? Please contact our customer care team before unboxing.

How to Start a Return

Click HERE to start a return. 

Prefer to handle shipping yourself? No problem! Let us know and we’ll share the return address. Just be sure to send us the tracking info once it’s shipped.

We recommend insuring your package. We are not responsible for return shipments that are lost or arrive damaged.

Please allow up to 7 business days for processing after your return is received. Refunds are issued to the original payment method unless you request store credit or an exchange.

*Note: Original shipping costs and return label fees are non-refundable. If your order originally shipped for free, the equivalent shipping charge will be deducted from your refund.

Items Delivered in Damaged Boxes

Packaging is designed to protect your items even if the box shows wear from transit. If your box arrives looking damaged:

  1. Take a photo of the exterior before opening it.

  2. Inspect the product inside.

  3. If the product is also damaged, take additional photos and send them to cs@strolleria.com so we can help resolve the issue quickly.

Reporting Damaged or Defective Items

Please report any damage to our customer service team right away.

  • Transit Damage: We’ll send you a replacement. (Note: Replacement items are final sale.) In some cases, the carrier may request photos of the packaging.

To report damage, email cs@strolleria.com with:

      • A close-up photo of the problem

      • A full shot of the item

      • A photo of the product sticker (usually found on the back) showing model number and manufacture date

  • Manufacturer Defects: All products are backed by the manufacturer’s warranty. As an authorized retailer, we support you through the warranty process.

To Start a Warranty Claim:

      • Register your product with the manufacturer once it arrives.

      • Contact the manufacturer directly to begin troubleshooting.

      • Need support? Our team is here to assist you or contact the brand on your behalf.

      • Please see our warranty claims page for more information.

 

Furniture Returns

Furniture typically ships via freight or white-glove delivery, which can be costly. We strongly encourage reaching out to us before you order—our team is happy to guide you via phone, email, or in-store.

If a return is necessary:

  • Standard return rules apply: furniture must be unopened and returned within 30 days.

  • Return shipping fees will be deducted from your refund.

Need to Cancel an Order?

Because many of our items ship quickly from our warehouse, cancellation windows are short. If you need to cancel, contact customer service within 2 hours of placing your order.

If your order has already begun processing, cancellation may not be possible. In that case, our regular return policy will apply.

*For urgent cancellations, please email cs@strolleria.com


Undeliverable or Refused Shipments

The shipping company will make three attempts to deliver your package. If a package is undeliverable, refused, or canceled while it is in transit to you, Strolleria will deduct the shipping and refusal fees we have incurred.

Gift Returns

If you would like to return an item you received as a gift, we can provide a refund to either a Strolleria e-gift card or to the original form of payment.

 

Still have questions? We’re happy to help—email us anytime at cs@strolleria.com.