Most orders are shipped via FedEx Ground from our warehouse in Scottsdale, Arizona within 1 business day.
Transit times are typically 1 to 5 days. Please see our shipping page for estimated transit times to your location.
Strolleria accepts returns of new, unused items that are returned within 60 days of receipt. See our return policy for more information.
Dune + Jet deal. The Dune box I received was in great condition as I would expect. The Jet, however, was clearly an open-box with many badly done tapes around the box, and multiple holes likely from shipping[s].
I contacted Strolleria support but was told it's not an open-box, and the beaten up nature of the box is expected.
With that response, I proceeded to open the box and do see small scratches around the Jet, which confirmed my suspicious that it's either a floor model or open-box. Still no support from Strolleria.
I am disappointed that Strolleria is not standing by their customers and will shop elsewhere next time.
The Silver Cross products are great in general, though.