Very bad customer service. I was booking a convertible car seat after being happy with my first purchase of the stroller and the car seat.
As a returning customer i expect the very basic needs from any brand. Reliable sales and services.
I placed order on oct 17 for a nuna rava car seat( order no 3000051441). Its been more than a week with no updates. My friend and neighbour placed the order for the very same product 4 days later based on my recommendation and his car seat is scheduled for delivery tomorrow.
I reach out to customer support about this and the reply i get is nothing short of “ either wait for your order when we feel like shipping to you or just cancel it. We have too many orders to care about parents and customer needs for a product (car seats) that may be time critical for commute. “
I feel embarrassed to recommend this to my friends earlier and feel like i am wrong to buy products of a franchise that doesn’t care. Maybe i am better off with an uppababy or even more regular brands that are ultimately more reasonable and receptive towards customer needs. Needs as simple as sales services. I wonder how their after sales response will be if the sales experience is so disappointing.
My grandson is so happy with his new car seat. Very roomy and comfortable. Would totally recommend.
Love this car seat for my 8 month old! Very easy to install and she is so happy in it!!! Fast shipping as well. She was not happy in her infant car seat and I was excited to see the car seat was shipped the same day I ordered it and got here In 4 days
I love new Nuna even more! Great quality, very comfortable
My twins are still primarily in their infant car seats right now (4 months old). But we got their convertible seats early so that we have seats in each car and we don't have to switch bases/seats too often (we didn't want to buy extra infant bases). So far we love these. They feel high quality (which they should for the price). I feel like my kids are completely secure when they're in them, even though the fit is a bit different from the infant seats. I love the different recline positions so that they can be comfortable from infancy on up. One of my favorite parts was how easy they were to install. I was able to install them pretty quickly by myself and I felt confident I had done it properly. The only downside to these seats is the price. When our babies outgrow their infant seats I think we're going to opt for an all in one seat for our second set (Britax One4Life), just to have a more cost effective seat for our secondary set.