Shipping & Delivery Policy

You've picked out your baby gear. Now let's get it to you! At Strolleria, we do our best to make shipping simple, affordable, and easy to follow. From shipping costs and delivery times to tracking and package protection, here's everything you need to know.

Shipping Rates & Methods

Most strollers, car seats, and smaller baby gear ship through FedEx, UPS, or USPS Ground. Larger furniture items may need freight delivery instead.

Standard Ground Shipping

• Orders over $49: FREE standard ground shipping within the contiguous United States.

• Orders under $49: $4.95 standard ground shipping.

• Shipping carriers: FedEx, UPS, or USPS, depending on your order and delivery location.

We don't currently offer expedited or overnight shipping.

Furniture & Freight Shipping

Some larger nursery furniture pieces are too big or heavy for standard ground shipping and must travel by freight carrier.

Freight shipping costs depend on the furniture ordered and where it's going. You'll see any applicable shipping charges at checkout.

In-stock furniture shipped by freight typically takes 1–3 weeks for delivery. Your actual delivery date may vary based on your location and the freight carrier's schedule.

When Will My Order Ship?

We know you're excited to get your new gear! We work to get orders out quickly, but the timing depends on whether your items are in stock and where they're shipping from.

Ground Shipping Windows

• In-stock warehouse orders: Typically ship within 24–48 hours.

• In-stock manufacturer-direct orders: Typically ship within 2–3 days.

• Backordered or special-order items: Estimated shipping windows are listed on the individual product pages.

How Long Does Delivery Take?

Once your order is on its way, standard ground shipping typically takes 2–7 business days, depending on your location.

Delivery estimates begin when your order leaves the warehouse, not when the order is placed.

FedEx also delivers on Saturdays and Sundays in many cities, although weekend deliveries may be limited in rural areas.

Please keep in mind that shipping and delivery estimates aren't guaranteed. Manufacturer delays, carrier disruptions, holidays, and busy shopping seasons can occasionally add extra time.

Planning for a baby shower, vacation, or your little one's arrival? Ordering a little early is always a good idea!

Where Does Strolleria Ship?

Strolleria ships throughout the contiguous 48 United States.

At this time, we don't ship directly to Alaska, Hawaii, international destinations, P.O. Boxes, or APO/FPO addresses.

International Customers

Although we don't offer international shipping, some customers arrange to have their orders delivered to a U.S.-based freight forwarding company.

Customers in Canada and Mexico may also choose to ship to a FedEx/UPS pickup location or parcel service near the U.S. border.

Keep in mind that manufacturer warranties are generally valid only in the country where the product was purchased. Most U.S. car seats are also not approved for use outside the United States.

Tracking Your Order

Once your order ships, we'll send you a shipping confirmation email with your tracking number.

You can also check your order status through your Strolleria account or by selecting "View Your Order" in your order confirmation email.

Tracking number not working yet?

No worries! It can take up to 24 hours after your shipping confirmation for the carrier to update its tracking system.

Only part of your order arrived?

Some orders ship in separate packages, especially when products are coming from different warehouses or manufacturers. Check your tracking information to see whether additional packages are still on the way.

If you haven't received shipping information within the expected processing window, reach out to our Customer Care Team at cs@strolleria.com.

Important Shipping Policies

Order Cancellations

Need to cancel an order? Contact our Customer Care Team as soon as possible.

Once an order has been processed for shipment, it cannot be canceled.

If your order has already shipped, our regular Return Policy will apply.

Lost, Stolen & Refused Packages

Nobody wants to deal with a missing delivery. Here's what to know if something goes wrong.

Lost Packages

If your package appears to be lost in transit, contact our team. We'll work with the shipping carrier to conduct a package search, which may take up to one week.

Stolen Packages

Strolleria is not responsible for lost or stolen packages, including packages confirmed as successfully delivered to the correct address.

For extra peace of mind, we offer optional REDO Shipping Protection at checkout. REDO provides coverage for eligible loss, damage, or theft claims, including qualifying packages that go missing after delivery.

Refused Deliveries

If a shipment is refused, applicable restocking and shipping fees will be deducted from your refund.

Damages & Defects

Please open and inspect your packages as soon as they arrive. If you discover damage or a defect, let us know right away so our Customer Care Team can help.

If your order arrives damaged:

1. Take photos of the outside of the shipping box, especially any visible damage.

2. Open the package and inspect the product.

3. If the item is damaged, photograph the affected areas and the full product.

4. Email a description of the issue, your order number, and supporting photos to cs@strolleria.com.

For freight deliveries, make sure any visible damage or concerns are noted on the delivery paperwork before signing.

What about manufacturer defects?

Baby gear is covered by the applicable manufacturer's warranty. If you discover a manufacturing defect, contact the manufacturer directly to begin the warranty process.

Our team is also happy to help point you in the right direction.

Purchased REDO Shipping Protection?

If your order arrives damaged and you selected REDO, you can use the Strolleria Returns & Claims Portal to get started with an expedited claim.

REDO Free Returns + Shipping Protection

Want a little extra peace of mind while your baby gear makes its way home? We offer REDO Free Returns + Shipping Protection as an optional add-on at checkout.

The cost is based on your order total, and REDO comes with two separate benefits.

REDO Free Returns

Sometimes plans change, and that's okay!

If you need to return an eligible item that shipped by Standard Ground, REDO covers the cost of your prepaid return shipping label.

The item must still meet all the requirements of Strolleria's Return Policy.

Please note: REDO Free Returns do not apply to furniture orders.

REDO Shipping Protection

REDO Shipping Protection provides coverage for eligible packages that are lost, damaged, or stolen during transit.

While we're always happy to help with shipping issues, REDO can make the process of getting a replacement moving faster when a covered problem occurs.

We especially recommend adding REDO for protection against package theft.

Once a package is confirmed as successfully delivered to the correct address, Strolleria isn't responsible for lost or stolen items unless REDO coverage was selected.

Does REDO Cover Furniture?

Yes! Although furniture orders don't qualify for REDO Free Returns, they are eligible for REDO Shipping Protection.

This means eligible furniture shipments can receive protection against loss, damage, or theft.

A Few Things to Know About REDO

• REDO is optional and available at checkout.

• Pricing is based on your order total.

• REDO Shipping Protection must be selected at checkout to provide coverage.

• REDO protection is non-refundable after your order ships.

• Shipping Protection doesn't cover packages delivered to the wrong address because of incorrect shipping information entered at checkout.

• If your package goes missing, a carrier investigation may be required before a replacement is issued.

• For a missing package marked delivered with a value of $1,000 or more, REDO requires a state-issued photo ID and a police report.

• Claims are subject to review

How Do I File a REDO Claim?

It's easy to get started.

Visit our Strolleria Returns & Claims Portal and follow the prompts to begin your return or shipping protection claim.

Common Shipping Questions

Does Strolleria offer free shipping?

Yes! We offer free standard ground shipping on qualifying orders over $49 within the contiguous United States. Orders under $49 ship for $4.95. Larger furniture items may require additional freight charges.

How quickly does Strolleria ship orders?

In-stock items shipping from our warehouse typically ship within 24–48 hours. Items shipped directly from manufacturers usually ship within 2–3 days. Once shipped, standard ground delivery typically takes 2–7 business days, depending on your location.

Does Strolleria offer expedited or overnight shipping?

No. We don't currently offer expedited or overnight shipping.

Does Strolleria ship nursery furniture?

Absolutely! Smaller nursery items may ship through standard ground carriers, while larger furniture pieces may require freight delivery. Freight costs are calculated at checkout, and in-stock furniture shipped by freight typically takes 1–3 weeks.

Can I cancel my Strolleria order?

Contact our Customer Care Team as soon as possible if you need to cancel. Once an order has been processed for shipment, it cannot be canceled.

What if my Strolleria order arrives damaged?

Open and inspect your package promptly. If something is damaged, email photos, your order information, and a description of the issue to cs@strolleria.com. If your order included REDO Shipping Protection, you can also submit a claim through our Returns & Claims Portal.

Does REDO cover lost or stolen packages?

Yes. REDO Shipping Protection provides coverage for eligible packages that are lost, damaged, or stolen, subject to the coverage terms. REDO must be selected at checkout.

Does Strolleria ship internationally?

No. We currently ship only within the contiguous United States. Some international customers arrange delivery through U.S.-based freight forwarding companies or pickup locations.

Need a Hand With Your Delivery?

Have a question about your order, tracking information, or shipping options? We're happy to help!

Email: cs@strolleria.com

Phone: 888-496-6718

Whether you're waiting on your first stroller or getting ready for your nursery, our team is here to help make the delivery process a little easier.