Free shipping on orders over $49 is available to Strolleria customers in the lower 48 states. We do not offer shipping outside the contiguous United States.
Most orders are shipped via FedEx (smaller packages may ship USPS) from our warehouse in Scottsdale, Arizona within 1 business day.
Transit time to your location are 1 to 5 days, on average. Transit times are only estimates, and are subject to change. FedEx delivers packages on Saturdays and Sundays in most cities, excluding rural areas.
In some cases, Strolleria will dropship an order directly from the manufacturer. In these instances, items typically ship within three business days.
You will receive a shipping notification email containing a tracking number. Please see the map below for estimated transit times for packages. Transit times during peak holiday seasons may be longer.
We aim to ship your order as quickly as possible. If you have not yet received a tracking number, your order can be changed or canceled within two hours of the order time.
If you need to cancel more than two hours after the order time, Strolleria will charge a fee equal to 12% of the order value to cover associated shipping costs and redirect fees.
Please note that your order may have shipped before you have received a tracking number.
Customers who enter an incorrect shipping address are subject to a fee of $20 per package if the order must be directed to another address.
To cancel your order, please contact us via e-mail or call 480-442-9433.
Undeliverable or refused shipments
The shipping company will make three attempts to deliver your package. If a package is undeliverable, refused, or canceled while it is in transit to you, you will be charged 12% of the item price to cover the refusal and shipping fees incurred by Strolleria.
Lost or damaged packages
In the rare event that a package is lost, Strolleria will work with the shipping company to conduct a lost package search.
In most cases of damaged packages, Strolleria will need to inspect the damaged product before sending a replacement. In cases in which the shipping company confirms they damaged the package, a replacement can be sent once the carrier has taken possession of the damaged product.
Once a product tracking shows the product as delivered to the customer, Strolleria has fulfilled its obligation to deliver the package. Strolleria is not responsible for property theft.