Orders and shipping

Most orders are shipped via FedEx Ground from our warehouse in Scottsdale, Arizona within 1-3 business days of the order time. Custom products such as Bugaboo and Mima strollers may require additional fulfillment time due to their complexity. 

The transit time for orders shipped via FedEx Ground is 1-5 business days. Please see the map on this shipping page for the estimated transit time to your location.

Smaller accessories may ship via USPS and require additional transit time.

Occasionally, Strolleria will dropship an order directly from the manufacturer to the customer to shorten the delivery time. In these instances, items typically ship within two business days, but the total delivery time is reduced.

No sales tax will be charged on orders shipping outside of Arizona. Because of our physical presence in Arizona, Strolleria is legally required to charge sales tax on orders placed in our store or shipping within the state.

We offer free shipping on orders over $49 across the continental United States (excluding Hawaii and Alaska). We do not offer international shipping, but some customers choose to ship items to a freight forwarding company.

We offer free shipping on orders over $49. For orders less than $49, we charge $4.95.

Once your order is on its way, you'll receive a shipping confirmation email containing a tracking number. If you're having trouble tracking your order, call us at 480-442-9433 or e-mail us at customercare@strolleria.com.  We only ship orders on business days, so orders placed on Friday after 12 p.m. EST or over the weekend will ship on Monday.

We aim to ship your order as quickly as possible. If you have not yet received a tracking number, your order can be changed or canceled within two hours of the order time.

Please contact us at 480-442-9433 or customercare@strolleria.com to make changes to your order.

If you need to cancel your order after it has already shipped, Strolleria will charge a fee equal to 12% of the order value to cover associated shipping costs and redirect fees.

Customers who need to change the shipping address after the order has shipped are subject to a fee of $20 per package.

In the rare event that a package is lost, Strolleria will work with the shipping company to conduct a lost package search. 

In most cases of damaged packages, Strolleria will need to inspect the damaged product before sending a replacement. In cases in which the shipping company confirms it damaged the package, a replacement can be sent once the carrier has taken possession of the damaged product.

Once a product tracking shows the product as delivered to the customer, Strolleria has fulfilled its obligation to deliver the package. Strolleria is not responsible for property theft.

All products sold by Strolleria are covered under a manufacturer's warranty. If your item is defective or becomes damaged during the warranty period, please contact the manufacturer directly to receive a repair or replacement part.

Retailers do not process warranty claims, but we are always happy to connect you with the manufacturer and help you resolve the problem.

Please visit our warranty claims page to file a claim for your product.

All products sold by Strolleria are covered under a manufacturer's warranty.

There's no need to visit Strolleria to file a warranty claim. Regardless of where products are purchased, the manufacturer will handle your warranty claim and ship repair or replacement parts to you if necessary.

Returns and Exchanges

We accept returns of new, unused items that are returned to us within 60 days of receipt. 

Because safety is a top priority for us and all new parents, Strolleria only accepts returns of items that have never been used. Items must be returned in the same condition in which you received them, including the original, sealed packaging.

Discounted items, as well as furniture pieces, are final sale and cannot be returned or exchanged. Customers are responsible for all return shipping costs. 

Please see our full return policy here.

All products sold by Strolleria are covered under a manufacturer's warranty. If your item is defective or becomes damaged during the warranty period, please contact the manufacturer directly. Retailers do not process warranty claims, but we are always happy to connect you with the manufacturer and help you resolve the problem.

If your product inside the box is damaged upon receipt, please contact us at customercare@strolleria.com with the order number and a photo of the damaged product. In cases in which the shipping company confirms it damaged the package, a replacement can be sent once the carrier has taken possession of the damaged product. 

1. Send an e-mail to customercare@strolleria.com with your order number and the reason you're returning the item.

2. Wait for Strolleria to provide a return authorization number.

3. Send your order to:

Strolleria

Return # (insert return authorization number here)

15855 N. Greenway-Hayden Loop, Suite 110

Scottsdale, AZ 85260

Hang tight; it can take up to two weeks from the time you send a returned item for us to receive and process your return. You'll receive a notification e-mail as soon as we've issued your refund. It can take up to a few days for your credit card company to process the refund.

DISCOUNTS AND PRICE MATCHING

Please contact us at customercare@strolleria.com or 480-442-9433 to inquire whether coupon codes are available for the product of your choice.

Strolleria aims to offer high-quality baby gear at the best available prices. Although we follow the pricing policies dictated by our manufacturers, you may occasionally find the same item advertised at a lower price elsewhere. In these cases, Strolleria will gladly match prices on items that meet the following price matching conditions. 

SALES TAXES ARE INCLUDED IN PRICE MATCHES

Strolleria is legally required to charge sales tax only in our home state of Arizona. If you are an Arizona resident, we will match an out-of-state competitor's price inclusive of sales taxes. If you reside outside Arizona and request a price match from a retailer that charges tax in your state, we will match their overall price inclusive of taxes.

PRODUCTS MUST BE IDENTICAL

The competitor's product, including the product model number, must be identical to our product. For example, a 2016 model has a different model number than a 2015 model.

PRODUCTS MUST BE UNUSED AND SOLD BY AN AUTHORIZED RETAILER

Strolleria does not offer price matching on used products (including floor models and open-box products) or merchandise sold through auction sites such as eBay. We honor prices only from manufacturer-authorized retailers listed on the manufacturers' websites.

PRICING MUST APPEAR IN PRINT

Strolleria cannot match a verbal price offer from another retailer.

PRICE MATCHING MUST OCCUR BEFORE PURCHASE

Unfortunately, our price matching policy does not apply to items that have already been purchased from Strolleria.

ITEMS AVAILABLE FOR PRICE MATCHING MAY BE LIMITED

Strolleria reserves the right to limit quantities on a price match.

Yes! When you buy two car seats and a double stroller, we'll give you $100 off your purchase. 

To request a twin discount, e-mail us at customercare@strolleria.com with the products you'd like to purchase. Be sure to note colors and any accessories you'd like to order. If the items are eligible for the twin discount, we'll then send you an electronic invoice.

The fine print: Both car seats and the double stroller must be purchased simultaneously. Your double or convertible stroller must be purchased with the second seat. The discount does not apply to already-discounted products. In the event that some items are returned, the discount will be subtracted from your refund. Some brands may be excluded from discounts. See this page for more details about our twin discount.

REGISTRY

As a thank you for choosing Strolleria for your baby registry, we'll give you a $100 Strolleria gift card when you complete a registry valued over $1,000! Customers shopping at Strolleria online or in our Scottsdale, Arizona store are eligible for the gift card offer.

Learn more about our program and start your registry on this page.

Searching for someone's registry or looking to make changes to your registry? Find or manage a registry on this page.

Gifts can be purchased directly from the recipient's registry page by changing the cart quantity of the desired item.

You can also purchase a registry item by clicking on the product title, then adding the item to your cart. The recipient's address will be automatically populated at checkout.

If you need more help with a registry, please contact us at 480-442-9433 or customercare@strolleria.com.

Gift cards

For your security, Strolleria cannot transfer gift cards to another person. To send a gift card to a gift recipient, please enter the recipient's e-mail address at checkout under "contact information." Enter your own e-mail address if you plan to give the gift later.

If you received a gift card code but want someone else to use it, please forward the e-mail containing the gift card code to the recipient.

Our gift cards never expire! The code only expires once the full amount of the gift card has been used.

Our gift cards are non-refundable, but you can send the gift card to another person.

The gift card page that displays your code will always show your current gift card balance. You can access the gift card page by clicking on the "View Your Gift Card" button within the email. 

Company

Buying a stroller and car seat are some of the biggest and most difficult purchases you’ll make for your baby. Not only will these products be used every day, they’re going to be carrying the most precious cargo you’ll ever have.

Whether you’re shopping at Strolleria online or at our showroom in Scottsdale, Arizona, we’re here to help you find the baby gear that’s right for your family’s unique needs.

Strolleria is a family-owned and operated retailer offering the selection of a big-box store and personal service of a boutique. We carry hundreds of strollers, car seats and baby products from Bugaboo, Clek, Nuna, Stokke, UPPAbaby and other brands known for quality, innovation and style.

We offer free shipping on orders over $49 in the continental United States and no sales tax outside of Arizona. And with our price match policy, registry completion offer and twin discount, we promise to offer the best available prices.

Let us help you with one of the countless challenges of parenting: finding the gear you need to tackle the rest. 

Our store and warehouse are located in Scottsdale, Arizona.

Our address is 15855 N. Greenway-Hayden Loop, Suite 110, Scottsdale, AZ 85260.

Learn more about our Scottsdale store on this page.